Terms of Service

LumaGen helps a clinical team collect family health history, draw and maintain pedigrees, evaluate published testing criteria, record testing decisions and results, and revisit past cases when guidance changes.

We may change, add, or withdraw features. If we withdraw something a paying customer depends on, we will give reasonable notice.

LumaGen supports clinical decisions. It does not make them, and it is not a diagnostic device. Nothing it produces is medical advice, a diagnosis, or a treatment recommendation.

Every output, including a drafted summary, a criteria evaluation, a risk figure, or a generated document, is a draft for a qualified clinician to review, correct, and accept or reject. Responsibility for clinical decisions rests with the treating clinician and the organization they practise in.

You are responsible for confirming that your use of the product fits your professional obligations, your institution's policies, and the law where you practise.

Accounts are for named individuals. Do not share credentials. You are responsible for what happens under your account and for keeping your credentials secure, and you must tell us promptly if you believe an account has been compromised.

You must be legally able to enter a contract and, where the product is used clinically, appropriately licensed or supervised.

The free plan provides the pedigree builder in full, including export, for six months from the first pedigree you save. It is one seat.

The free plan holds a patient's name and date of birth, so that a pedigree can be labelled, and nothing else that identifies. It has no field for a medical record number, phone number, or email address, no free-text box, and no file upload, and the database refuses those fields on the free plan. You must not attempt to record other information identifying a patient on the free plan, including by encoding it in a field meant for something else.

When the six months end, the plan becomes read-only: you can still open and export everything you drew, and you cannot create or edit further until you move to the paid plan. We do not lock a clinician out of their own work.

If nobody in an organization signs in for twenty-four months, we email a notice and then delete that organization's data. Export it before then if you want to keep it.

The paid plan adds AI conversation intake, criteria matching, risk scoring, results and release, the recontact registry, additional seats and roles, and enterprise sign-in. The Practice plan is self-serve: an administrator of your organization signs the master services agreement and the business associate agreement, pays by card, and the plan turns on as soon as the payment is confirmed. Practice Plus and System are provisioned by agreement with us, with fees, term, and invoicing set in that agreement or in an order form.

The paid plan handles protected health information. Before any such information reaches the product, your organization and Helix Reserve LLC must have a business associate agreement in effect. We will not enable the paid plan without one.

Unless an order form says otherwise, fees are invoiced in advance, are payable within the period stated on the invoice, and exclude taxes.

As between you and us, your organization owns the records it puts into the product and everything derived from them for its own use. We claim no ownership of your clinical data.

You grant us the limited right to host, process, transmit, and display that data for the purpose of providing the product to you, and to keep backups. On the paid plan this right is further limited by the business associate agreement, which controls if the two conflict.

You are responsible for having the right to put the information into the product in the first place, including any consent or notice your own patients are owed.

You can export your data at any time while your account exists, including after a free trial ends. On termination we will make it available for a reasonable period and then delete it as described in the Privacy Policy.

Do not use the product to break the law or to infringe anyone's rights. Do not attempt to access another organization's data, probe or circumvent our security, or interfere with the service.

Do not reverse engineer, resell, or offer the product as your own service, and do not use it to build a competing product.

Do not present the product's output to a patient as a clinical conclusion that a clinician has not reviewed.

Do not upload malicious code, and do not use automated means to extract data at a scale that degrades the service for others.

Parts of the product use language models: to conduct an intake conversation, to draft a summary, and to prepare documents. These parts produce drafts, and drafts can be wrong.

Criteria matching and risk scoring do not use language models. They are deterministic calculations over the record you entered, and they cite the relatives and diagnoses behind each result so a clinician can check the reasoning.

Model providers we use are contractually prohibited from training on your data.

The product depends on third-party services listed in our Privacy Policy, and may connect to systems you choose such as an electronic health record. We are not responsible for a third-party service's own acts, and your use of one is governed by your agreement with it.

Each of us may learn the other's confidential information. Each will protect it with at least reasonable care and use it only for the purposes of these terms. This does not cover information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law, provided the recipient gives notice where it lawfully can.

We own the product, its software, and its design, along with any improvements. Nothing here transfers that to you beyond the right to use the product while your account is active.

Published clinical guidelines referenced in the product belong to the bodies that publish them. We encode criteria and cite them; we do not reproduce their text, and your use of the product grants no license to their content.

If you send us feedback we may use it without obligation to you.

We will provide the product with reasonable skill and care.

Except as stated in these terms or a signed agreement, the product is provided as is. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the product will be uninterrupted, error free, or that its output will be complete or correct.

We do not warrant that the product identifies every patient who meets a testing criterion, or that a criteria evaluation reflects the most recent version of a guideline at the moment you read it. Clinical judgment remains yours.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if told such damages were possible.

This exclusion does not apply to a party's indemnity obligations, to breach of confidentiality, to a party's gross negligence or wilful misconduct, or to anything the law does not permit to be limited.

You will defend and indemnify us against third-party claims arising from your use of the product in breach of these terms, from data you put into it that you had no right to put there, or from a clinical decision made by you or your organization.

We will defend and indemnify you against third-party claims that the product as provided by us infringes that party's intellectual property rights.

In each case the indemnified party must give prompt notice, allow the other to control the defence, and provide reasonable cooperation.

These terms apply while you have an account. You may stop using the product and close your account at any time.

We may suspend access without notice if we reasonably believe it is necessary to protect the product, other customers, or patient data, and we will tell you why as soon as we reasonably can.

Either party may terminate for material breach that is not cured within thirty days of notice. Sections that by their nature should survive termination do so, including data ownership, confidentiality, disclaimers, liability limits, and indemnities.

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Arizona. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these terms. When a change is material we will give reasonable notice, and continuing to use the product after it takes effect means you accept it. If you do not, stop using the product and close your account. The date at the top shows when this version took effect.

These terms, together with any signed agreement, order form, and business associate agreement, are the entire agreement between us on this subject. If a provision is unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. You may not assign these terms without our consent, except to a successor of your business; we may assign to an affiliate or successor. Nothing here creates a partnership, agency, or employment relationship.

Questions about these terms can be sent to Helix Reserve LLC through the contact form at lumagen.ai/learn-more.