Pricing
Built to scale with you
Start on the pedigree builder for free. Add the full product, intake to recontact, when you are ready.
Free
For a clinician who wants to try the pedigree builder first.
$0
Six months, no card, no agreement to sign.
- Draw a proper pedigree, correctly notated, as many as you like
- Update a family history at any visit and redraw instantly
- After six months it turns read-only. Nothing is deleted, and you can still export it
- Criteria, recontact and cascade are visible, but locked
Practice
Start hereFor an organization running its own genetics program.
$700/month
Billed monthly on a twelve-month term.
- Family history taken by phone before the appointment
- 100 new patients evaluated each year
- 500 patients watched for guideline changes, year after year
- Every counselor and nurse included. No per-seat fee
- Start today on a card, no call and no procurement
Practice Plus
For teams with more patients to track, and more compliance to satisfy.
Let's talk
Priced on your volume. Invoice or card.
- 350 new patients evaluated each year
- 1,750 patients watched for guideline changes, year after year
- Single sign-on and directory sync, set up with your IT team
- Agreements your legal team can review, not click-through terms
- Pay by invoice or Stripe
- A named person to call, and check-ins on your calendar
System
For health-system scale and compliance.
Custom
Built around your volume and your integration.
- Everything in Practice Plus, at health-system volume
- Every site under one roof, each with its own schedule and staff
- Patients and appointments arrive from your EHR, no double entry
- Negotiated agreements and a guaranteed response time
Compare the plans
every paid plan includes unlimited clinicians
| Compare the plans | Free | Practice | Practice Plus | System |
|---|---|---|---|---|
| Capacity | ||||
| New cases included each year | – | 100 | 350 | Set with you |
| Patients monitored for guideline changes | – | 500 | 1,750 | Set with you |
| Clinicians | Unlimited | Unlimited | Unlimited | Unlimited |
| Locations | Unlimited | Unlimited | Unlimited | Unlimited |
| Clinical workflow | ||||
| Pedigree engine and editor | ✓ | ✓ | ✓ | ✓ |
| AI family-history intake by phone | Preview only | ✓ | ✓ | ✓ |
| Criteria evaluation against NCCN | Preview only | ✓ | ✓ | ✓ |
| Recontact on guideline revision | Preview only | ✓ | ✓ | ✓ |
| Cascade testing for relatives | Preview only | ✓ | ✓ | ✓ |
| Export | ✓ | ✓ | ✓ | ✓ |
| Access and identity | ||||
| Email sign-in | ✓ | ✓ | ✓ | ✓ |
| Multi-factor authentication | Optional | Required | Required | Required |
| SAML single sign-on | – | – | On request | On request |
| SCIM provisioning and deprovisioning | – | – | On request | On request |
| Role management | – | ✓ | ✓ | ✓ |
| Idle sign-out | Standard | Standard | You set it | You set it |
| Audit log | Recorded, not viewable | ✓ | ✓ | ✓ |
| Connecting your systems | ||||
| Open API and webhooks | – | ✓ | ✓ | ✓ |
| EHR integration | – | – | – | ✓ |
| Agreements and support | ||||
| Business associate agreement | Not required | Signed at checkout | Signed, or negotiated on request | Negotiated |
| Master services agreement | Not required | Signed at checkout | Signed, or negotiated on request | Negotiated |
| Support | Documentation | Email and scheduled calls | Named contact and regular check-ins | Dedicated, with an SLA |
| How you buy | Sign up | Card, right now | Talk to us | Talk to us |
Frequently asked questions
- What is the entity we contract with?
- Helix Reserve LLC. It is the contracting entity on every agreement: your organization's business associate agreement, the master services agreement, and the vendor agreements behind them. LumaGen is the product; Helix Reserve is who signs.
- Do you charge per counselor?
- No. Every paid plan includes your entire team, with no per-seat fee and no limit. A genetics program serves hundreds of families with a handful of counselors, and charging per seat would mean the only way to grow with us is to hire.
- Our health system has its own BAA. Can you sign it?
- Yes, starting at Practice Plus. Practice uses our standard agreement signed at checkout, which is what makes it self-serve. If your legal team needs to review and negotiate the terms, that is a conversation, and Practice Plus is where it starts.
- What happens if we go over our included cases?
- Nothing stops. The extra cases are billed at a rate written into your agreement, set below your plan's effective per-case rate. If you are consistently over, moving up a plan costs less than the overage, and we will tell you that rather than wait.
- Can we use our own single sign-on?
- Yes, from Practice Plus. Practice uses email and password with multi-factor authentication required, which is the same protection on the account itself. What Practice Plus adds is your own identity provider, and provisioning that follows your directory so accounts appear and disappear without anybody filing a ticket.
- If we re-run criteria on a patient, does that count again?
- Never. A case counts once, on the first evaluation, and every later re-evaluation after a pedigree edit is free. Editing family history as you learn more is the normal use of this product, not an extra.
- Is LumaGen a medical device?
- No. It supports clinical decisions and does not make them. Every eligibility answer records the criterion, the guideline version and the pedigree facts behind it, so a counselor can check the reasoning and sign it, or not.
- Can we turn recontact off?
- Monitoring is included in your plan rather than billed separately, so switching it off would not reduce your bill. If the volume of recontact items is the concern, tell us. That is a workload problem worth solving, and we would rather hear it than have you ignore the list.